Terms

Royal Rooster reserves the right to update or amend these terms and conditions at any time without providing notice to you. Prices are subject to change without prior notice.

Privacy

Royal Rooster protects the privacy of our customers. No customer information of any kind will be shared with any other party.

Royal Rooster adheres to the National Privacy Principles. A copy of these principles can be obtained at the Federal Privacy Commissioner web site at www.privacy.gov.au

Payment

All goods must be paid for in full before delivery. Payments can be made by credit card, cheque, money order or direct bank transfer. Afterpay and Zip are also acceptable. 

Refund Policy

Changes to orders can only be made within 48 hours of the initial order and payment being received. Refunds will only be available within this time frame. There are no refunds available for coops that have already been made and/ or dispatched. Coops that are returned to Royal Rooster via courier due to their inability to successfully contact the customer to arrange delivery, will need to pay a re-delivery fee.

Parcels sent internationally via Australia Post cannot be cancelled once they have been shipped. Due to the current freight situation these parcels can take 2-4 weeks to arrive. 

Prices

Prices are all quoted in Australian Dollars and include GST. Prices on the USA website are in USD.

SSL Security

This website supports Secure Socket Layers of 128bit and greater.

Delivery

Coops are primarily couriered using TNT throughout Australia. It is the responsibility of the customer to inform Royal Rooster if an order does not arrive.

Once we are informed, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

If you selected the insurance option for delivery, and your order was damaged prior to receipt, we will replace items according to our discretion. Please keep the damaged goods until you have discussed with us what we are going to do. It may be that we need to see the goods or that we need to show the damage to our courier company in order to obtain compensation.

Royal Rooster is not responsible for items damaged or lost in transit if the insurance option was not taken.

Without limiting the operation of any other terms and conditions herein, it is agreed that late delivery does not constitute a failure of our agreement, and does not entitle cancellation of an order.

© Copyright 2021 – Royal Rooster. All rights reserved.

Munbrae Pty Ltd trading as “Royal Rooster”
ABN: 65 099 245 324

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